Online privacy policy

Commitments

 
Compassion Australia respects and honours our supporters and sponsored children, their right to be treated courteously, fairly and have their privacy protected. Compassion is committed to complying with the National Privacy Principles contained in the Privacy Act of 1988.

 
Personal information is given in good faith by sponsors and donors and will only be used to maintain or enhance their relationship with Compassion and sponsored children. Only supporters' names are given to sponsored children.
 
Similarly, Compassion will protect the rights of sponsored children and their families, providing only such information deemed necessary and appropriate to maintain the relationship between children and their sponsors.
 
Compassion will monitor and restrict the amount and frequency of educational and marketing material sent to supporters and allow supporters to remove their name from mailing lists.
 
As an advocate for the world's poorest children, Compassion will inform and educate supporters about child poverty, our response and encourage them to pray for the children, write to them, and provide financial support.

Collection, use and management of information

Personal information is only collected when necessary and is supplied with consent.

Individuals or groups can, for instance, make an anonymous donation or enquiry.
 
Prospective sponsors can visit our web site anonymously.
 
Marketing surveys for the purposes of improving customer service, for example, can be completed anonymously.
 
Personal details are required to link a sponsor with a child, to process and post a receipt, magazine or letter, send new or updated child information, establish periodic payments, and maintain the relationship between supporters and Compassion.
 
Each sponsor and donor is given a unique supporter number under which personal details are kept. This number and other details are used to verify an individual's identity when they make contact.

Protecting your information

 
Compassion has put in place procedural, physical and electronic means to safeguard the personal information of our supporters.
 
Compassion has also verified the security and privacy provisions of other organisations with whom we provide information about supporters. These include our bank and mailhouse.
 
Compassion will not rent, exchange or sell mailing lists of our supporters to other organisations.
 
Supporters' information is kept both in hard copy and electronic forms. In either case, Compassion has documented procedures to safeguard this information. Safeguards include storing copies of the information off-site.
 
Secure Socket Layer (SSL) Encryption is used when collecting or transferring credit card information via the internet, ensuring a secure environment for the transfer of your confidential data from your browser to our financial institution using the latest encryption technology from eSec Limited.

Correcting your information


Compassion is committed to allowing supporters to see and correct information that is shown to be incorrect or outdated.
 
Compassion staff will clearly identify themselves when making contact with sponsors, and all letters and marketing materials will contain Compassion's logo and contact details.

Want to know more?

 
Compassion's Privacy Officer is available to answer specific questions or provide more information about our privacy policy. 
 
Please contact: Compassion Australia, Box 1 Hunter Region Mail Centre 2310
1300 22 44 53 or at compassion@compassion.com.au

Thank you

Thank you for your feedback. One of our team will respond to you within 2 working days. Thank you for your patience and for partnering with Compassion to release children from poverty in Jesus name.

Compassion Australia on YouTube
Recent Videos
24 Sep 2013

Introducing Compassion

Discover how Compassion’s unique approach is working to... MORE

23 Aug 2012

Celebrating 100,000!

As of 21 August 2012, Australians are officially supporti... MORE

22 Dec 2011

Compassion’s Child Sponsorship Program: Step by Step

Celebrate with Mugisha Emmanuel and his family as he regi... MORE

23 Aug 2011

Margaret Makhoha: From Sponsored Child to Ugandan Senator

In 1990 Margaret Makhoha became a sponsored child when sh... MORE

01 Jun 2011

i believe it shouldn't end at the beginning

Every day, 22,000 children die, most from entirely preven... MORE

Compassion Australia on Twitter
RSS Feed: Compassion
13/03/2014 12:00am
Further information has been provided regarding the flood... MORE
25/02/2014 12:00am
Compassion Ecuador has provided further information regar... MORE
21/02/2014 12:00am
Further information has been provided regarding the erupt... MORE
18/02/2014 12:00am
Compassion Bolivia has provided more information regardin... MORE
18/02/2014 12:00am
Compassion Indonesia has provided more information about ... MORE
17/02/2014 12:00am
Mount Kelud erupted near the Central Java and East Java p... MORE
13/02/2014 12:00am
Compassion Bangladesh has provided more information about... MORE
12/02/2014 12:00am
An electrical circuit has caused a devastating fire in a ... MORE
12/02/2014 12:00am
Heavy rains have caused flooding to occur near Guayaquil,... MORE
06/02/2014 12:00am
Further information has been released about the flooding ... MORE
04/02/2014 12:00am
Mount Sinabung began to erupt on 1 February 2014 on the i... MORE
04/02/2014 12:00am
Heavy rains have caused flooding to occur near Yapacani, ... MORE
04/02/2014 12:00am
Compassion East India has provided more information about... MORE
28/01/2014 12:00am
Compassion Indonesia has provided more information about ... MORE
28/01/2014 12:00am
Compassion El Salvador has provided further information a... MORE
24/01/2014 12:00am
Heavy rains have caused flooding of the northern coastal ... MORE
24/01/2014 12:00am
Compassion Philippines has provided more information rega... MORE
22/01/2014 12:00am
A state of emergency has been imposed in Bangkok, Thailan... MORE
22/01/2014 12:00am
Tropical Depression Lingling (also known as Tropical Depr... MORE
22/01/2014 12:00am
Further information has been released about the eruption ... MORE