What if I've forgotten my username or password to My Account?

Updated Friday 21 March, 2014

If you have forgotten your username or password, go into the My Account login page and click on the link 'Forgot your username or password'. You will be able to enter an email address to have your username sent to you or enter your username to have your password emailed to you.

If you have forgotten both your username and password, you will need to request your username first, wait for the email with your username to arrive, then request your password. Your username and password will be emailed to you separately in two different emails.

This is an automated system, but if you experience a problem, please contact us.

You can:

Log in to My Account Create a new My Account

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