Compassion's Automatic Contribution Agreement
Making financial contributions by credit card or direct debit is a safe, easy, convenient and cost-effective way of getting more money to where it’s needed: the children.
Automatic financial contributions are preferred as it saves Compassion a significant amount of money in handling, printing and postage costs. By participating in the automatic contribution system, you allow us to pass on more funds to the children.
You can arrange for us to direct debit your bank, building society or credit card account (Bankcard, MasterCard, Visa, American Express, Diners Club) at a frequency that suits you, for example, monthly, quarterly, biannually or yearly. If you prefer to make your contributions by cheque or by money order, consider making contributions three, six, or even 12 months at a time, and make them out to the Compassion Overseas Aid and Development Fund.
Please read this document thoroughly. For further enquiries regarding your contribution, please contact our Finance Department by phone 02 4935 5000 or email firstname.lastname@example.org
This page outlines our service commitment to you, in respect to the automatic contribution arrangements made between Compassion Australia (Direct Debit User ID 012178) and you. It explains your rights, our commitment to you and your responsibilities in relation to the arrangements, including where you can go for assistance.
Our commitment to you
In terms of the automatic contribution arrangement made between us and signed by you, we undertake to debit your nominated account for the agreed amount for your support of Compassion’s ministry.
- The drawing under this automatic contribution arrangement for credit cards will occur on the 20th of the month you requested, or the following month (if your contribution details are received after the 18th of the month).
- Direct Debit contributions will occur on the 21st of the month you requested, or if any drawing is due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.
- We will give you at least 14 days' notice in writing when changes to the initial terms of the arrangement are made. This notice will state any changes to the initial terms.
- If you wish to discuss any changes to the initial terms, please contact us directly by calling 1300 22 44 53 during business hours, or email email@example.com
Changes to the arrangement
If you want to make changes to the drawing arrangements, contact us at least five (5) business days prior to the next due drawing date. These changes may include: deferring the drawing; altering the schedule; stopping an individual debit; suspending the automatic contribution; change of account details; cancelling the automatic contribution completely.
Please direct all enquiries to Compassion Australia, rather than to your financial institution. These should be made at least five (5) business days prior to the next scheduled drawing date. All communication addressed to us should include your supporter number. All personal customer information held by us will be kept confidential, except that information provided to our financial institution to initiate the drawing from your nominated account.
- If you believe that a drawing has been initiated incorrectly, we encourage you to contact us directly by calling 1300 22 44 53 during business hours or emailing firstname.lastname@example.org
- If you do not receive a satisfactory response from us, please contact your financial institution.
- You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
Your commitment to us
It is your responsibility to ensure that:
- Your nominated account can accept direct debits (your financial institution can confirm this).
- On the drawing date there are sufficient cleared funds in the nominated account.
- You advise us if the nominated account is transferred or closed (for ongoing contributions only).
- If an automatic contribution item is returned unpaid by your financial institution due to insufficient funds, we will contact you for permission to re-submit this item.
- If you are under 18 years of age, you have consent from your parent or guardian to make automatic financial contributions.
We reserve the right to cancel your automatic contribution if two (2) or more direct debits are returned unpaid by your financial institution. We will advise you to arrange an alternative contribution method.
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